The CA50’s voice capabilities greatly improve the accessibility of your workforce — mobile workers are never more than a phone call away. The CA50 delivers real voice value. One-to-one (voice calls) and one-to-many (walkie-talkie style) calls over the wireless LAN provide cost-efficient voice communications. In addition, interoperability with select telephony systems enables the extension of desk phone numbers and functionality to the CA50. Workers can place direct calls to collaborate as needed or obtain information for ‘on-the-spot’ decisions. Since inbound customer calls can now be forwarded directly to the right employee in the right department, hold time is significantly reduced —decreasing call abandonment and improving customer service and satisfaction. Walkie-talkie style communications enable managers or mobile workers to broadcast information to any defined group of personnel — for example, a manager might broadcast information to all associates assigned to menswear, or a physician might broadcast to all nurses assigned to a specific floor in search of the closest nurse to assist with an urgent care situation. Customers are no longer subjected to annoying overhead pages and the inefficiencies associated with paging can be eliminated — customers and workers can quickly find the right person to respond.

Data capabilities for improved service and efficiency

The CA50 opens a world of application possibilities that can help streamline and error proof processes. For example, in the retail store, associates can scan a bar code to instantly verify price and availability for a customer, and utilize the walkie-talkie voice functionality to request immediate delivery of the item to the register — effectively reducing the chance of a lost sale. In the dynamic environment of a hospital, requests for everything from patient transport and janitorial service to medical equipment maintenance can be quickly and easily sent to the right staff member — ensuring that tasks are promptly performed to keep operations running smoothly and efficiently. In a hospitality environment, guest requests and housekeeping assignments can be sent to the right worker, enabling hotels to ensure a prompt and timely response to service requests. And regardless of whether employees are refilling shelves with inventory, cleaning guest rooms or performing service on medical equipment, real-time task acknowledgement allows managers to promptly issue the next task to keep staff moving and efficient throughout the work day.

Extend the value of your existing technology investments

Integration with your telephone system and kiosks not only enables you to leverage and improve the return on investment (ROI) for existing equipment, but also offers real value-add capabilities. For example, receptionists no longer need to page employees to take a customer call. Instead, the call can be automatically routed to the right employee or group of employees for prompt service, improving the customer experience. In addition, through the use of telephony auto attendant features, switchboard staff can be redeployed to assist on the sales floor if needed, providing a built-in backup for busy times. And when a customer at self-help or self-checkout kiosk encounters difficulties, the simple press of a ‘need assistance’ button can trigger a page to the appropriate staff announcing where help is needed, enabling the closest employee to respond — and ensuring rapid service for your customers.

Flexible deployment options to best fit your business requirements

The CA50 can be deployed either as a personal or shared device. In environments where workers change shifts and days, enterprises can enable employees to select any available CA50 — and a simple log in will configure the device on the fly with the right profile for that associate.

Easy to scale and manage

When you invest in the CA50, you invest in technology that easily and cost-effectively scales as your business grows. Compatible with Motorola’s Mobility Services Platform (MSP), the CA50 can take advantage of MSP’s superior manageability — the same tools you use to centrally and wirelessly manage your Motorola WLAN infrastructure and mobile computers will also allow you to easily provision, track and support all your CA50 devices.

Superior return on investment

A unique combination of strategic and financial business benefits enables the cost-effective CA50 to deliver extraordinary business value. Improvements in productivity and customer service combine with rapid deployment, durability and ease of management to deliver a superior return on investment. To help you seamlessly integrate the CA50 into your environment, Motorola offers a full suite of services that span the entire solution lifecycle — from initial assessment, commissioning and rollout through ongoing training and support. Motorola Advanced Services help minimize potential integration issues and reduce implementation time, while Motorola Customer Services help ensure your device continues to operate at peak performance.